Returns

Seven day product exchange:

If you return your product to us in its original packaging and resalable condition within seven working days of purchase, we will exchange it for something else, or refund your money less a 20% restocking charge.

When the product has been specially ordered for you the 7 day product exchange does not apply when the product has been tampered with, or is not in resaleable condition the 7 day product exchange does not apply.

Please return with the original (or copy) invoice and a returns note explaining why you want an exchange or refund.

More than 28 days old:
All products carry a minimum 1 year guarantee. Once your product is more than 28 days old, and it is found faulty, we will repair it free of charge. It may take up to 6 weeks for repairs to be undertaken, depending on the complexity of the problem and the availability of spares.

Within 28 days of buying your product:
If you think your product is faulty within 28 days of purchase, please contact us. We can offer you a prompt replacement or repair.

We will only replace when:
The faulty product is in as new condition, complete with the original box, packaging, supplied accessories, and a copy of your invoice. In the event that you return good to us that are not in pristine condition, save for any manufacturing defects that may have caused you to return the goods to us, we will offer you a replacement value for the goods.

In the event of goods being returned to us, the responsibility for payment of delivery, rests with you, the customer.

Every care should be taken when selecting goods in terms of compatibility with operating systems. If in doubt please contact us before purchasing.

Your statutory rights as a consumer are not affected.